Why we're different

Our mutual banks put members at the heart of everything we do.

Why we're different

    • Owned by members
    • Our profits are reinvested to continually improve our products and services
    • A socially responsible bank
    • Strong, secure, profitable and growing

    We put our members first

    At Teachers Mutual Bank Limited we’re owned by members for the benefit of members. There’s an alignment between what our members want and what we deliver. It’s a mutually beneficial relationship.

    Instead of profits being distributed to institutional shareholders and investors via dividends, our profits are re-invested back into the Bank to benefit all members and the communities they support. The benefit goes two ways – it’s mutual!

    The success of our model is shown by the way we are consistently recognised as one of Australia’s top financial institutions in customer satisfaction rankings.

    While we’re a different bank, we’re still a bank

    We’re strong, secure, profitable and have a growing asset and membership base.

    Teachers Mutual Bank Limited is an Authorised Deposit-Taking Institution (ADI), regulated by the Banking Act 1959. We meet the same prudential standards as all other banks and the $250,000 government guarantee on deposits applies to us, as it does all other ADIs.

    It also means that we are supervised by the banking regulator Australian Prudential Regulation Authority (APRA) and meet or exceed the relevant capital and regulatory requirements.

    As a mutual bank we abide by the Customer Owned Banking Code of Practice.

    We’re growing, while staying true to our roots

    We’ve been providing our members with quality banking products and services with social responsibility at heart for more than 50 years. Along the way, we’ve become one of Australia’s largest mutual banks.

    We care about the world and the people in it

    We aim to be the most socially responsible bank in Australia. Some of the ways we demonstrate our commitment to this are:

    • All of our retail deposits, mortgages, and wholesale funding all certified as ethical or responsible by the Responsible Investment Association of Australasia (RIAA).1
    • We have been ranked as one of the World’s Most Ethical companies every year since 2014.2
    • We have a public commitment to invest more than 3% of our net profit after tax back into the community every year (1% is considered best practice).

    Read more about our social responsibility

    We use technology to provide better services

    We want our members to be able to bank with us wherever, however and whenever they want to. That means that we will keep branches where our members need them most and maintain a wholly Australian call-centre with friendly, experienced staff.

    It also means we will continually invest in our digital and mobile presence. Our members were among the first in Australia to transfer money to other banks in real-time via the New Payments Platform as well as make mobile payments via Apple Pay, Samsung Pay and Google Pay.