Social Media Community Guidelines

At Teachers Mutual Bank Limited, our social media channels are a place to connect with our members and the communities we serve. They’re where we share information about our products and services, celebrate the people and professions we exist for, highlight community initiatives and partnerships, and keep you informed about news, updates and events that matter.

We use these channels to answer general questions, provide support guidance, and take part in conversations that matter to our members, with a focus on being helpful, respectful and human.

Our social media channels are not designed for account-specific enquiries, personalised financial advice, or the sharing of personal or confidential information. If you need help with your personal banking, we’re always happy to help via our secure channels such as phone, web chat or online banking.

We welcome questions, feedback and discussion, and ask that everyone engaging with us helps keep these spaces safe, inclusive and constructive.

By interacting with our social media channels, you agree to follow these Community Guidelines as well as the terms of use of each social media platform.

style
form-banner, top-margin, bottom-padding, bottom-partition

Our expectations of our community

We encourage you to:

  • Share your thoughts, questions and feedback with us - we value hearing from you
  • Engage in discussion and debate respectfully, even when opinions differ
  • Keep comments relevant to the post or start a new conversation where appropriate
  • Help protect the community by reporting content that breaches these guidelines or platform rules
  • Be courteous, inclusive and considerate of others
style
top-padding, bottom-padding, legal-tc-guide, bottom-partition

What we ask you not to post

To help maintain a safe and respectful environment, please do not post:

  • Content that is unlawful, abusive, hateful, threatening, defamatory, discriminatory, sexual, or otherwise offensive
  • Content that invades the privacy of another individual or organisation
  • Personal, financial or account information - yours or anyone else’s
  • False, misleading or deceptive information
  • Spam, advertising, promotional material or repetitive posts
  • Content that infringes copyright, trademark or other intellectual property rights
  • Malicious content, including viruses or harmful code
style
top-padding, bottom-padding, legal-tc-guide, bottom-partition

Protecting your privacy and security

For your safety:

  • We will never ask you to share personal, financial or account details publicly on social media
  • We will never ask for passwords, PINs or full account details via comments or direct messages
  • If your enquiry relates to your personal banking or account, we may ask you to contact us via secure channels such as phone, web chat or online banking

If you believe personal or financial information has been shared publicly, please let us know immediately so we can assist.

style
top-padding, bottom-padding, legal-tc-guide, bottom-partition

Moderation and response times

We aim to keep our social media channels welcoming, respectful and informative. To do this, we actively moderate our platforms and:

  • Reserve the right to hide or remove comments that breach these guidelines or platform terms
  • Do not tolerate offensive, abusive, discriminatory, threatening or hateful language on our social media channels
  • May block or ban users at our discretion if they post or engage in content of this nature, or if they repeatedly or seriously breach these guidelines
  • Will be transparent where possible if moderation action is taken

Our social media channels are monitored:

  • 8am–7pm weekdays
  • 9am–3pm Saturdays

(AEST/AEDT, excluding Australian national and NSW public holidays)

While we aim to respond promptly, responses may not be immediate. We generally respond to enquiries requiring a reply within one business day, or the next business day if received outside these hours.

style
top-padding, bottom-padding, legal-tc-guide, bottom-partition

Disclaimer

Any information or material posted on our social media channels by users, including comments, advice or opinions, is the responsibility of those users and does not necessarily reflect the views of Teachers Mutual Bank.

Content shared on social media may be publicly accessible and searchable. Links to external websites or thirdparty social media platforms are provided for convenience only and may not be under the control of Teachers Mutual Bank.

We may collect and use information about visits to our social media channels for statistical, reporting, administration and maintenance purposes.

style
top-padding, bottom-padding, legal-tc-guide, bottom-partition

Platform terms of use

When engaging with us, you are also subject to the relevant platform terms, including but not limited to:

style
top-padding, bottom-padding, legal-tc-guide, bottom-partition