9. Making a privacy complaint

To lodge a complaint please contact us at [email protected] and we will deal with the matter via the internal complaints process.

External review

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.

You can contact AFCA as follows

Website: www.afca.org.au

Email: [email protected]

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001

You may also contact the Office of the Australian Information Commissioner at:

1300 363 992

online at www.oaic.gov.au or

Office of the Australian Information Commissioner,

GPO Box 5218, SYDNEY NSW 2001