Collecting personal information about you
Generally, we collect personal information directly from you. We do so when you open a membership, open an account, or perform a transaction with us.
We collect, use, hold and disclose personal information about you so that we can:
- establish your identity as required by the Anti-Money Laundering and Counter Terrorism Financing Act
- assess your eligibility for membership
- process applications for products and services, including loans
- manage our risks and help identify and investigate inappropriate and illegal activity, such as fraud
- comply with our legal obligations (including to assist law enforcement agencies or regulators where we are required to do so)
- inform you about products or services that we think may be of interest to you, including those of our business partners
What happens if you do not provide us with sufficient personal information about you?
If you do not provide us with the personal information we need, we may not be able to provide you with the products or services you are seeking.
To whom do we disclose personal information?
The types of people and entities we disclose personal information about you to include:
- people and entities with whom we have outsourcing or service arrangements, including statement production and delivery, card production, identity confirmation and verification, loan origination, verifying loan applications, auto credit decisioning, payment processing and systems, banking services, data and transaction processing, information technology support, document storage, legal and accounting services
- brokers, agents and advisers acting for you
- lenders’ mortgage insurers and valuers
- persons and organisations who assist us in monitoring recorded calls for the purposes of quality assurance, training and acknowledgement
- our auditors, insurers and re-insurers
- employers or former employers (to verify employment in the case of loan applications)
- government and law enforcement agencies or regulators
- credit reporting bodies and other credit providers
- organisations that help identify and investigate inappropriate or illegal activity, such as fraud and
- Consumer Data Right accredited data recipients where you have consented to the accredited data recipient collecting the personal information from us and us disclosing the personal information to the accredited data recipient (see our Consumer Data Right Policy which is available on our website and on request for more information).