FREQUENTLY ASKED QUESTIONS
Who can apply?
You need to be 18 years of age or over and a member of the Bank or eligible to become a member.
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What documents do I need to apply?
To apply, you’ll need:
- Proof of ID – a driver’s licence or passport
- Income details - recent payslips, bank statements, tax returns or balance sheets
- Assets & liabilities in your name – property, shares, loans and credit card details.
- Expenses – bills, household costs or other regular expenses.
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How long does it take to apply?
Online or phone applications usually take 10-15 minutes. And you can also apply at any of our branches.
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How quickly can I get my loan?
Conditional approval is typically within 24 hours (weekdays). You will then need to confirm your employment and income and sign the offer. Once these documents are approved, funds will be released according to loan conditions.
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What’s the interest rate for personal loans?
We offer fixed interest rate and variable interest rate loans. Check our latest rates here.
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Still have questions? Visit our FAQs page for more information.