Why is this information important for you?

You’ll get accurate and timely information about the reliability of our payment services. This initiative will also enable us to improve our measurement and benchmarking of our operational performance. This will enable us to continue to make improvements to the payment services we provide to you.

accordion-item

How often are we sharing this information?

We’ll share the latest information on the reliability of our payment services on the 15th day of the second month after every quarter (for example, on 15 November for the September quarter).

accordion-item

Why are we sharing this information with you?

We’re participating in an initiative from the Reserve Bank of Australia to promote the reliability of retail payment services.

accordion-item

What broader implications does disclosing payments data have for the banking industry?

Enhanced data collection of payment incidents from banks enables the Reserve Bank to undertake more detailed industry benchmarking. The Reserve Bank will make changes based on this data to enable the industry to better measure, analyse and benchmark operational performance.

accordion-item