Social responsibility

We are a values based bank where profit has a purpose

Our values, frameworks, policies and actions are all part of our commitment to being a world-leading socially responsible bank. We believe that banking can be used as a force for good. 

Guiding Principles and Values 

For over 50 years, doing business ethically and sustainably has driven our model of mutual banking. It is embedded in who we are, what we do and why we do it. 

Operating ethically and profitably are two sides of the same coin, and that’s been our currency since the beginning.

Our success is not only measured in terms of profits and growth, but also by how we engage and support our members, communities and employees, and how we minimise our impact on the environment. 

Social responsibility is at the heart of everything we do

• We put social responsibility at the forefront of our business, and integrate it throughout our operations, systems and relationships 
• We operate under distinctive socially responsible strategies, standards and practices and these apply to all of our banking divisions and products
• We enforce strict social responsibility criteria for investment and lending

Read more in our publications page