Social responsibility

Being socially responsible is about the whole Bank and how it is run. It is built-in, not bolted on. 

Socially responsible banking

Being socially responsible is not just part of our business, it is how we do business. By using the term ‘Social Responsibility’, we mean all ethical, social and environmental responsibilities.

  • Mission and purpose

    Our Mission states that we are committed to operating in an ethically, socially and environmentally responsible manner.

    We have defined values, and we ensure all of our business practices are sustainable and socially responsible. 

    Principles into practice

    Our framework for ethical business, socially responsible practices and how we deliver on our commitments across 200+ actions is set out in our Corporate Social Responsibility Policy. This encompasses:

    • Our purpose, mission and values – what we do and why we exist 
    • Our culture and history – how we do things and have done so for over 50 years 
    • Our legal structure, as set out in our Constitution 
    • Our business model of member-owned mutual banking
    • Our policies, practices and procedures – how things get done 
    • Our five focus areas of Ethical Business Practices, Members, Community, Employees and Environment 

    Learn more