Selected services: June quarter 2022
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 100
- NA
- 98.59
- 99.32
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 30:31
- 14:53
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: March quarter 2022
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 100
- NA
- 97.84
- 99.57
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 0.00
- NA
- 46:33
- 9:12
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: December quarter 2021
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 100
- NA
- 100
- 100
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: September quarter 2021
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 100
- NA
- 100
- 100
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)