Selected services: June quarter 2025
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.89
- 99.74
- 99.94
- NA
- 99.94
- 99.94
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 2:18
- 1:22
- 1:22
- NA
- 1:22
- 1:22
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: March quarter 2025
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 100
- NA
- 100
- 100
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: December quarter 2024
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.67
- 100
- 99.67
- NA
- 99.67
- 99.60
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 7:21
- 0:00
- 7:21
- NA
- 7:21
- 8:46
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: September quarter 2024
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.86
- 100
- 99.86
- NA
- 100
- 99.86
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 2:59
- 0:00
- 2:59
- NA
- 0:00
- 2:59
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)