Selected services: December quarter 2025
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.75
- 100
- 99.72
- NA
- 95.99
- 99.26
- 99.32
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 5:33
- 0:00
- 6:05
- NA
- 16:33
- 16:57
- 6:05
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: September quarter 2025
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 96.53
- NA
- 100
- 100
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 76:36:00
- NA
- 0:00
- 0:00
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)