Selected services: June quarter 2024
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 100
- 100
- 100
- NA
- 100
- 100
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: March quarter 2024
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.96
- 100
- 99.96
- NA
- 99.96
- 100
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 0:57
- 0:00
- 0.57
- NA
- 0:57
- 0:00
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: December quarter 2023
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.64
- 100
- 99.64
- NA
- 99.49
- 99.64
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 7:59
- 0:00
- 7.59
- NA
- 11:20
- 7:59
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
Selected services: September quarter 2023
Payment service
- Withdraw/deposit cash at an ATM
- Transact over-the-counter in a branch
- Make card payments (cardholders)
- Accept card payments (businesses)
- Access accounts using online banking (web browser or mobile device app)
- Make/receive account transfers – fast payments
- Make/receive account transfers – next business day
-
- Service availability %
- 99.84
- 100
- 99.63
- NA
- 99.32
- 99.63
- 100
-
- Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes)
- 3:27
- 0:00
- 8.11
- NA
- 15:01
- 8:11
- 0:00
-
- Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes)
- 0:00
- 0:00
- 0:00
- NA
- 0:00
- 0:00
- 0:00
For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)