2024 2025
Selected services: December quarter 2024
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.67 | 100.00 | 99.67 | NA | 99.67 | 99.60 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 7:21 | 0:00 | 7:21 | NA | 7:21 | 8:46 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: September quarter 2024
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.86 | 100.00 | 99.86 | NA | 100 | 99.86 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 2:59 | 0:00 | 2:59 | NA | 0:00 | 2:59 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: June quarter 2024
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 100.00 | 100.00 | 100.00 | NA | 100 | 100 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 0:00 | 0:00 | 0.00 | NA | 0:00 | 0:00 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: March quarter 2024
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.96 | 100.00 | 99.96 | NA | 99.96 | 100 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 0:57 | 0:00 | 0.57 | NA | 0:57 | 0:00 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: December quarter 2023
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.64 | 100.00 | 99.64 | NA | 99.49 | 99.64 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 7:59 | 0:00 | 7.59 | NA | 11:20 | 7:59 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: September quarter 2023
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.84 | 100.00 | 99.63 | NA | 99.32 | 99.63 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 3:27 | 0:00 | 8.11 | NA | 15:01 | 8:11 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: June quarter 2023
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.81 | 100.00 | 99.81 | NA | 99.81 | 99.81 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 4:13 | 0:00 | 4.13 | NA | 4:13 | 4:13 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: March quarter 2023
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 100.00 | 100.00 | 99.06 | NA | 100 | 99.06 | 100 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 0:00 | 0:00 | 20:20 | NA | 0:00 | 20:20 | 0:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: December quarter 2022
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 99.93 | 100.00 | 99.95 | NA | 99.93 | 99.75 | 99.89 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 1:30 | 0:00 | 1:00 | NA | 1:30 | 1:00 | 1:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 4:33 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)
Selected services: September quarter 2022
| Payment service | |||||||
|
Withdraw/deposit cash at an ATM |
Transact over-the-counter in a branch |
Make card payments (cardholders) |
Accept card payments (businesses) |
Access accounts using online banking (web browser or mobile device app) |
Make/receive account transfers – fast payments |
Make/receive account transfers – next business day |
|
| Service availability % | 100.00 | 100.00 | 98.52 | NA | 98.61 | 98.19 | 97.25 |
| Unplanned outages due to operational issues at Teachers Mutual Bank Limited (hours:minutes) | 0:00 | 0:00 | 32:00 | NA | 30:00 | 40:00 | 25:00 |
| Unplanned outages due to operational issues at system-wide infrastructure or natural disasters (hours:minutes) | 0:00 | 0:00 | 0:00 | NA | 0:00 | 0:00 | 0:00 |
* For detailed information on the compilation of the disclosure data, see RBA Reliability Disclosures (PDF)