Customer Owned Banking
The Customer Owned Banking Code of Practice is an important public statement.
Customer Owned Banking Code of Practice
Teachers Mutual Bank Limited is a member of the Customer Owned Banking Association (COBA). COBA is the leading advocate for a more competitive retail banking sector through the customer-owned banking model.
COBA has developed The Customer Owned Banking Code of Practice, which is one of the ways we deliver on our guarantee to serve our members first.
Our 7 key promises
- We will deliver banking services in the interests of our customers.
- We will obey the law.
- We will not mislead or deceive.
- We will act honestly and fairly.
- We will offer products and services that are fit for general purpose.
- We will deliver services with reasonable care and skill.
- We will contribute to our community.