Teachers Mutual Bank’s member-first focus recognised in Customer-Owned Institution of the Year Money magazine award

Teachers Mutual Bank has been named Customer-Owned Institution of the Year in Money magazine’s Consumer Finance Awards for 2025.

Recognising the top-performing providers that help Australians save, invest and manage their finances, the annual Money Magazine Consumer Finance Awards celebrate Australia's leading banks, insurers and financial institutions.

Award winners are determined through a Money Magazine reader survey* and Teachers Mutual Bank achieved the highest overall composite rating scores across products and features, customer service and digital experience within the Customer-Owned Institution category.

Teachers Mutual Bank Limited CEO, Anthony Hughes, said: “We are incredibly proud to receive this award and recognition from our members.

“Every day, our people are focused on delivering the best service and outcomes for our members and this award reflects the passion of our people and who we are as a bank - member-first, values driven and committed to delivering banking for good, for those who do good.”

In addition to being named Customer-Owned Institution of the Year, Teachers Mutual Bank came in second in the Bank of the Year - Customer Service category of Money magazine’s 2025 Consumer Finance Awards.

This latest award adds to Teachers Mutual Bank’s growing list of accolades celebrating product and service excellence. Teachers Mutual Bank was named the top bank in Australia for the most satisfied main financial institution customers in 2024 and 2022 in the Roy Morgan Customer Satisfaction Consumer Banking Report.

* This year’s Money magazine banking survey received 1,800 submissions, covering 4,200 banking services, with results independently analysed by Rainmaker Information.