Our executive team
Chief Executive Officer
MBA, Company Directors Course Diploma, Advanced Accounting Certificate.
Steve James is the Chief Executive Officer of Teachers Mutual Bank. Having worked in a diverse range of management roles at Teachers Mutual Bank over the last thirty years, Steve has played a significant role in its growth and success. He became Chief Executive Officer in 2005. Steve has been an active participant in both the national and global mutual banking movement, including participating on many national credit union committees, developing his understanding and appreciation of the environment of mutual banking organisations. He is committed to ensuring Teachers Mutual Bank maintains its high level of member service, employee satisfaction, and financial performance.
Deputy Chief Executive Officer and Company Secretary
MBus, Grad Cert BT, Company Directors Course Diploma. Fellow of FINSIA, MAICD
Brad Hedgman joined Teachers Mutual Bank in 1982 and has worked in a diverse range of management positions since that time. While working primarily in the areas of finance, information technology, administration and risk, he has played an integral part in Teachers Mutual Bank's strength and success. In his current role he remains committed to the unique environment of mutual banks and the provision of responsible financial services to our members.
Chief Risk Officer (AML/CTF Officer)
B Comm, CPA
Neil Kenzler joined Teachers Mutual Bank in 2009 as Chief Risk Officer. He has over 20 years experience in accounting, banking and superannuation with a focus on risk management. His vision for Teachers Mutual Bank is to create an ongoing culture that assesses risks of activities in a cohesive way, with each activity being centred on the interests of Teachers Mutual Bank as a whole.
Chief Sales and Marketing Officer
M. MGT (Information Technology) and B.Ed (Adult)
Gerard has been working in the Banking and Financial Services Industry for over 20 years. His professional background includes experience in Sales and Marketing, e-commerce, digital services, project management, contact centres, technology implementation, and knowledge management.
His current role is Chief of Sales and Marketing Officer at Teachers Mutual Bank Limited. In this role, Gerard leads the Sales, Marketing and Digital teams for all Teachers Mutual Bank Limited divisions - Teachers Mutual Bank, UniBank and Firefighters Mutual Bank. This includes management of product design, sales, marketing, digital presence and knowledge management functions. With a focus on increasing sales, driving business development and improving the customer experience.
Gerard is passionate about leading Teachers Mutual Bank Limited in an ever-increasing and complex ecosystem whilst ensuring all divisions continue to offer exceptional service to our customers.
Chief Operations Officer
Grad Dip Bus
Craig has over 38 years of retail banking and finance experience. As Chief Operations Officer at Teachers Mutual Bank Limited he is responsible for Credit Operations, Third Party Distribution, Payments and Corporate Member Services. He is also chartered for introducing innovation and ensuring organisational process excellence is adopted throughout the business. Craig is committed to the organisation achieving ‘best practice’ in all it does and providing leadership in service excellence.
Chief Human Resources Officer
Grad Dip Bus with Distinction, Advanced Dip Management (Human Resources)
Helen O’Reilly joined the Human Resources team at Teachers Mutual Bank Limited in 1990 and was appointed to the Executive Team in 2004. As the Chief Human Resources Officer Helen has played an integral role in building an organisation that values its employees and provides professional development opportunities that have resulted in low turnover, high employee engagement and increased productivity. Her goal is for Teachers Mutual Bank to be recognised as a leader in supporting women to reach their full potential, valuing diversity and enriching the lives of all employees by promoting the value of flexibility to enable people to balance work with their personal lives. Helen also leads and guides the Property and Facilities function to ensure a safe and welcoming environment is provided for all employees. Helen is a member of the Australian Human Resources Institute and plays an active role in the Human Development Community of the Global Alliance for Banking on Values.
Chief Financial Officer
B.Comm (Accounting), Grad Dip IT, FCPA
Glenn Sargeant joined Teachers Mutual Bank in 1989 as a trainee accountant, completing his accounting degree part-time in the evenings. He has since worked in numerous roles in the Finance department, developing the expertise to implement effective strategies to continue our excellent financial performance. He is committed to providing the products, services, resources and advice to empower every member to take control of their finances now and make the most of their resources through planning for the future.
Chief Information Officer
BBS (Finance), GAICD
Fiona is an accomplished CIO, having previously held this role at Suncorp Life and Commonwealth Bank of Australia’s Group Operations. She has a strong track record of setting IT Strategy and delivering significant programs of work to transform businesses across the financial services sector, and has held technology leadership roles at organisations such as Macquarie Bank, CUSCAL, AMP Capital and IAG.
Prior to moving to Australia, Fiona spent 12 years working as an international technology consultant with Accenture.