Management

BEc, CA, MAcc, MBA (Exec.), GAICD

Anthony Hughes is the Chief Executive Officer of Teachers Mutual Bank Limited. 

Joining Teachers Mutual Bank Limited in October 2023, Anthony has an established track record of delivering strong customer and commercial outcomes in some of Australia’s largest banks. 

With more than 25 years of broad financial services experience leading a diverse portfolio of financial service businesses and large-scale transformations, Anthony is focussed on leading the Bank through its next growth phase and to building on the Bank’s reputation as a world-leading, socially responsible Bank.

With a member centric approach, Anthony is passionate about leading with purpose and creating a progressive performance culture.

Accounting and Business Management, Post Grad Dip Digital Marketing, Grad Cert Management

Nichole Banks is a brand and marketing leader with extensive experience across ANZ, Asia and the Middle East. Nichole has worked across a variety of industries including financial services, telecoms, technology, prestige beauty and creative agencies.

As Chief Marketing Officer for Teachers Mutual Bank Limited, Nichole is responsible for defining and delivering the bank’s integrated marketing strategy, member growth and experience across our portfolio of divisions.

MBT DipFin & Mtge Broking Mgnt SA Fin

Carolyn Murphy has more than 30 years’ experience in the financial services industry, having worked across technology, project management, operations and sales in a variety of roles. Carolyn is committed to driving exceptional experiences for our members, and making banking safe and simple.

Beginning her career with the Bank in NSW in 2005 supporting our core banking transformation, Carolyn has held leadership roles in our start-up operations in WA and VIC and led the launch of Health Professionals Bank and Hiver.  

Carolyn is a very proud Alumni of the Global Alliance for Banking on Values Leadership Academy and is committed to delivering on our purpose. She holds a Masters in Business and Technology from the UNSW Business School. 

BA Hons (Economics), FFINSIA, MAICD

James joined Teachers Mutual Bank in 2024 and brings deep risk management, governance, and banking experience to the role.

For the past 20 years he has led large first and second line of defence teams within major banks in Australia. He has a proven track record in driving regulatory compliance, implementing risk frameworks, uplifting performance and enhancing risk culture. James has sound experience navigating complex regulatory environments and delivering risk transformation programs.

As Interim Chief Risk Officer, James is responsible for Teachers Mutual Bank Limited’s Risk and Compliance functions.

BA DipEd, M. Pub Ad, GAICD, CPHR

Vicki Leaver joined TMBL in May 2021. With over 20 years of expertise in the People domain, Vicki has extensive experience across diverse and complex sectors, including education, healthcare, engineering, insurance, and legal services. Her approach to HR emphasises its role as a strategic partner, dedicated to empowering and supporting leaders at all levels to manage their teams effectively and drive organisational outcomes.

As the Chief People and Culture Officer at Teachers Mutual Bank Limited, Vicki is accountable with shaping and implementing the People Strategy. She collaborates with the Executive team to cultivate a high-performance, values-driven organisational culture, ensuring that exceptional customer experiences are achieved through an outstanding staff experience.

Cert 4 in Credit Risk Management

Erica Pickford joined Teachers Mutual Bank in June 2021, bringing over 25 years of extensive experience in Operations. Her career spans the banking sectors of South Africa, the UK, and Australia, where she has held senior leadership roles across Operations, Risk Management, and Insurance. Erica is deeply committed to developing high-performing teams and driving efficiencies that enhance both member and employee experiences. Her dedication to putting members first aligns with our organisational strategy and consistently delivers strong business outcomes.

As the Chief Operations Officer at Teachers Mutual Bank Limited, Erica is responsible for overseeing the Bank’s Credit Origination teams, Settlements, Payments, National Contact Centre, Financial Control which including financial hardship management and the Operations delivery teams.

BEng (Elec)

Chris Olter joined Teachers Mutual Bank Limited in 2021 bringing with him more than 20 years’ experience spanning Europe, North America and the Asia Pacific region. Chris has managed large Information Technology operational, commercial and procurement functions in complex and federated public and private organisations.

During his career, Chris has led, developed and implemented Program Recovery Plans, led the transformation of IT Commercial and Risk functions and implemented cultural change to drive performance and integrity of systems and platforms, with a focus on transparency and implementing robust governance.

Chris is responsible for Information Technology, Enterprise Testing, IT Governance, and Enterprise Data and Analytics.

B Laws, MBA, BA, Grad Dip (Applied Corporate Governance)

Louise joined Teachers Mutual Bank in August 2024, bringing over 15 years’ senior experience in legal, compliance, and governance services. Most recently, she was with China’s Bank of Communications where she led their legal and compliance teams. Prior to this, she held senior roles with UBank, ASX, and CBA.

As interim General Counsel and Company Secretary, Louise is a member of the Executive team and holds accountability for Teachers Mutual Bank Limited’s corporate governance, company secretarial, and legal functions. Louise has a proven track record in navigating complex legal matters and establishing governance frameworks. Her work in these areas serves to reflect members’ pursuit of acting with integrity and doing good.

Dip Fin and Mortgage Broking Mgmt, Grad Cert Bus Admin and Marketing, FSR Tier 2 accreditation

Alan Waugh has had an extensive career within the financial services industry, working in various roles across major banks, retail brokerages and mutuals. This experience has given Alan a broad overview of the financial services industry whilst specialising in mortgage lending and business development.

Alan is committed to developing and leading the overall strategic direction for member experience. He leads the teams responsible for the sales functions across our four divisions including branches, the Lending Solutions Centre and mobile teams. Alan also manages the stakeholder relationships and partnerships focused on building the financial wellbeing of our members and the communities we support.

BCom, MBA, FCCA (UK), FCPA (AUS), FFIN, GAICD, JP

Michael joined Teachers Mutual Bank in July 2024. Michael has over 30 years’ experience in financial services both domestically and overseas. He has held various executive CFO and strategy roles at major Australian banks, foreign-owned banks, and ASX listed financial services organisations. Michael is also an experienced not-for-profit director with special responsibilities as Chair of the Audit Committee.

As Chief Financial Officer, Michael has responsibility for finance, financial performance, treasury management, internal audit, enterprise portfolio office organisation change management, and is the public officer for taxation. Michael is passionate about driving organisational change in formulating strategies that leverage financial data to enhance operational efficiency and profitability. With a strong technical and commercial focus, Michael is committed to both innovation and excellence in driving growth to deliver superior outcomes that benefit all members.

MBA, BCom&CompSc

Greg is a highly experienced executive, with more than 25 years’ experience across the banking, wealth, and insurance sectors, having worked in major banks, non-bank lenders, and digital start-ups. Previously, Greg has held executive roles with Bravura, Nano, and Challenger where he was responsible for the design and execution of strategic growth programs, product strategy, product management, marketing strategy, and development of a leading digital platform for mortgages.

As Chief Customer Officer, Greg is responsible for strategy, product, data, analytics and insights, customer care, and digital channels (mobile app and Internet Banking).